Hotel Aadam Wilhelmina — Case Study

Client

Hotel Aadam Wilhelmina — boutique hotel in Amsterdam with many international guests.

Challenge

Many international guests arrived late in the evening — often after reception closed. This caused daily frustration: guests stood at a locked door, staff got called at night, and the check-in process was chaotic. It cost the hotel reviews and money in night-shift staff.

Solution

Vorlyo built a fully automated late check-in flow. Guests receive a personal check-in link 24 hours before arrival, complete secure identity verification, and get a temporary room PIN. Reception has a live dashboard for overview and control. All in 6 languages, paperless and GDPR-compliant.

Results

• 85% of late arrivals check themselves in
• −70% night-time workload for reception
• +0.4 stars on the Booking.com arrival rating
• Significantly lower night-shift staff costs